Description:

Prodapt is looking for fresh graduates to join their Operations team as Support Engineers. This entry-level role primarily involves supporting telecom operations by investigating issues, handling tickets, and using SQL to analyze and resolve problems. The position is ideal for recent graduates with basic programming knowledge and good communication skills who want to start their career in operational support within the telecom industry.

Key Responsibilities:

• Provide technical support and investigate telecom operational issues.
• Handle and manage support tickets efficiently.
• Utilize SQL for issue investigation and data analysis.
• Collaborate with cross-functional teams to resolve problems.
• Maintain clear communication with stakeholders regarding issue status.

Key Technical Skills:

Basic programming knowledge, SQL, Telecom Operations, Ticket Management, Issue Investigation, Communication Skills

Requirements:

• Bachelor’s degree in any relevant field.
• Basic knowledge of any programming language.
• Understanding of SQL is an asset.
• Good verbal and written communication skills.
• Willingness to learn and work in a fast-paced environment.